If you are not happy with your purchase and wish to return an item, please contact us within 14 days from receiving your order.
Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved. If a product is defective, the customer will be required to provide evidence of the issue to be eligible for a refund. All refunds must come directly from Noveer!
Only items purchased directly from Noveer will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.
Returned items must be in original packaging, including any accessories, manuals, and documentation.
For any clothing items, once an order ships, it cannot be returned unless the customer does not receive the order by delivery date determined by the merchant.
Returned items must be unused, in the same condition that we sent it to you, and in their original packaging. Stains, folded cards, broken seals/ plastic foiling broken will not be accepted. If the condition of the product shipped back to us is not in acceptable condition we reserve the right to not refund or exchange. Products that have been personalized cannot be refunded or exchanged.
Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.
Returns made without receipt may be refused. Noveer reserve the right to deny any return.
If products are on Final Sale, they must be delivered before decisions are made.
Did you receive a faulty unit, or the wrong product? Simply not satisfied with your order?
Please contact our Customer Support team (Contact Us Page) to start the return process. Please include the following information:
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do:
Contact the bank/credit card company. It may take some time before the refund is posted to your account.
Please contact us as soon as possible at firstname.lastname@example.org or call 408-359-3891 if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or cancelled. If no claims (including disputes) are made within 30 days, orders cannot be refunded.